DELIVERY & RETURNS
Getting your package of goodies delivered straight to your door is easy and hassle-free!
We are paperless at nathanlmcguire.com! All online orders no longer include a printed dispatch note. You will only receive a dispatch email which will include the delivery method, address information, and a full list of items shipped within your order. Please keep this dispatch email safe as it will need to be referenced if you would like to return your order.
YOUR DELIVERY OPTIONS
UK Standard Delivery
(includes Mainland, Highlands, Isles, Northern Ireland, Channel Islands & BFPO)
£1.00 for single card delivery (and up to 5 cards - excluding packs, postcards and cards with special features). £2.95 on all other card orders.
UK STANDARD DELIVERY
Where our standard delivery service has been selected we aim to dispatch your goods within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 2-5 working days from the moment you place your order.
Delivery charges will be automatically calculated at the checkout page.
All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team.
Please note that we can't accept orders billed to or addressed to PO Boxes.
RETURNS POLICY
If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment. Other than in the case of faulty products, we will only accept the return of unopened/ unused products.
1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
2. Include printed and completed return slip. Our returns slip will need to be printed, completed and included in your return package to enable us to process your return. Remember to include your order number and your details, the goods you are returning and the reason through the 'reason for return' code. The returns slip can be viewed, downloaded, and printed here.
3. The returns address will be provided with an application for returns.
4. Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches us, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.